In a previous blog, we discussed the nature of Uber passenger ratings. This information is valuable to drivers, since being able to rate passengers can protect their interests. But what about your own rating as a driver? Just like with passengers, your rating impacts you as a driver. If your average drops below 4.6, you may be asked to leave the app, so knowing how to get a good Uber rating is essential for your rideshare career.
Practice Defensive Driving
There are multiple reasons a passenger hails an Uber, and one of the biggest reasons is that they don’t like driving in the city. With the stop-and-go traffic, pedestrians, and other factors, it’s hard to blame them. That’s why as an Uber driver, you must know how to drive well enough that those in your car feel safe for the entire ride. That includes handling adverse driving conditions and being able to navigate well.
Keep the Car Clean
Driving our own cars when they’re dirty isn’t pleasant. An untidy or unpleasant smelling car is unsettling for a passenger getting into a stranger’s car. This is especially true with the current emphasis on sanitation for the sake of safety. Cleaning out your Brooklyn TLC rental car after every shift is the bare minimum, but it’s a better idea to wipe down the seats and doors between every passenger. This demonstrates that you care about rider safety.
Let the Passenger Set the Tone of the Ride
Greet everyone who gets into your car and wish them a good day when they leave, but don’t assume everyone wants to chat in between. Look for visual cues after they get in the car. If they are looking forward or responding to questions warmly, chatting with the passenger will probably open the door to a good rating. If they stare out the window and only respond with monosyllables, don’t be afraid of silence.
Add Extra Treats
This tip is optional, but it may help you get a good Uber driver rating. Some drivers offer additional goodies for passengers to give them a truly luxurious experience. Some treats may include:
- Bottles of water
- Small snacks
Of course, none of these treats will replace good driving skills and a clean car. Make sure you get the first steps down before adding treats.